The ongoing success of GWF is founded on our commitment to quality. We strive not only to produce products of
the highest quality, but also to reflect our commitment to quality throughout our business – both in the services
we provide and the people we employ to be part of the GWF team.
We aim to exceed the expectations of the millions of customers in the Asia Pacific region who place their confidence
in our products and services every day.
GWF quality means understanding and exceeding our customers’ expectations and ensuring that our products comply with
all regulations. Our policy is to transparently measure our quality performance to ensure this standard is consistently met.
In practice, we achieve this through our uncompromising attention to detail in everything we do, providing appropriate resources and motivating our employees to be enthusiastic about quality and continued improvement.
Food Safety & Quality Systems
Quality Systems are an integral part of our management programs and are closely integrated with the Food Safety programs.
Quality Systems are certified to the ISO 9002 standard. An independent, third party auditor assesses the Food Safety and
Quality Systems on a regular basis. The feedback received from these audits provides valuable input to our continuous improvement process.
The integrated Food Safety and Quality System programs give assurance that we are able to provide safe products to our
customers and consumers as well as delivering consistently high quality products and services.
How We Apply Our Commitment To Quality
- GWF recognise that our consumers have a choice when they shop, so we prioritise quality in everything we do - delivering quality products and services
- All GWF products are clearly labelled with the Consumer Information Centre free call number and address to ensure that any quality issues can be easily reported
- In the event that there is an issue with one of our products or services, we encourage consumers to give us feedback as it provides us with the opportunity to take corrective action. We recognise that a timely and professional response to consumer feedback promotes consumer satisfaction, leads to improvements and creates confidence in our products
- GWF encourages a culture of continuous improvement through benchmarking. We identify and establish benchmarks to track quality improvements and customer satisfaction and act on these